We truly hope you ADORE your Reina Monroe Originals purchase!
Due to the limited nature of our items, we do not accept returns/exchanges unless the item is defective/damaged. There will be NO refunds or exchanges for changing your mind or ordering the wrong size as a size chart will always be provided. Please order carefully as no changes or cancellations are allowed after your order is placed.
We allow returns for 7 days after your order was delivered for defective/flawed items. The item must be received within this time period. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it, with tags still attached.
Defective/flawed items will be exchanged if available. If an exchange is not available, a refund will be issued.
To complete your return, kindly email us first at firstname.lastname@example.org to notify us it's coming as well as a photo of the defect. Kindly include the order number when mailing.
Once your return is received and defect is inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed within 3 business days.